Return & Refund Policy

At Timeandjewel, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please read our Return & Refund Policy carefully before placing an order.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Include original packaging, where applicable

• Not be damaged, altered, or modified after delivery

Due to hygiene and safety reasons, certain jewelry items may not be eligible for return once they have been worn or used.

Return Requests

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after receiving your order. Our team will review your request and guide you through the next steps.

Non-Returnable Items

The following items may not be eligible for return or exchange:

• Used or worn jewelry

• Items damaged after delivery

• Products without original packaging, where applicable

• Customized or personalized products

• Items returned in a condition different from their original condition

Refunds

Once a returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be processed according to the original payment method or another appropriate method, depending on the circumstances.

Please note that shipping charges may be non-refundable unless the return is due to an incorrect, defective, or damaged product.

Exchanges

If you receive a defective or incorrect item, we may offer a replacement or exchange depending on product availability.

Important Notice

Timeandjewel reserves the right to refuse returns or refunds if the returned product does not meet the conditions mentioned in this policy.